Returns Policy

RETURNS + EXCHANGES

If you are unhappy with your order in any way, it can be returned or exchanged provided that it is as new and in saleable condition.

We will exchange or credit full price items that are returned to us within 14 days of being received by you. We are able to refund full price items that are returned to us within 7 days. Please advise us upon receiving your purchase if you wish to make an exchange - this is best done via email to hello@thisplusthat.co.nz.

Please note that all extra postage costs incurred in an exchange are payable by you and return of the new item is subject to us receiving the extra postage costs incurred. Once this is received the new item will be posted immediately.

All sale items are a final sale and are strictly non-returnable.

Returns of faulty items will only be accepted if the goods were faulty when delivered to you; This + That online store makes great effort to check your purchase thoroughly for any faults before sending them out to you. All items returned as faulty will be inspected when received and any items that appear to have been damaged or used by the customer will not be accepted as faulty. We will replace a faulty item if a replacement is in stock and available. If you wish to be sent a replacement, please make your request clear when contacting hello@thisplusthat.co.nz about the fault. Returns of faulty goods must be returned to us within 7 days of being received by you. In case we cannot offer you a replacement, you will have the choice of receiving a credit note or a refund to the value of the item at the time of purchase and any shipping costs incurred.

Returns & exchanges received outside the above time frames will not be accepted. For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us. Please be aware that international customs duties and sales taxes are not refunded for shipments outside New Zealand.

We will only accept returns provided where the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. We will not accept returns for any non-faulty items that have been used or incurred wear and tear.

Shipping charges from the original order are non-refundable. We highly recommend sending returns back with a track and trace number so it won’t get lost in the mail.